2.1 Communication in Organizations

 

Figure 2.1

12.1

A sender’s choice of communication channel affects the quality of what is actually understood by the receiver.

PIX1861 – Pixabay – CC0 public domain.

 

What’s in It for Me?

Reading this chapter will help you do the following:

  1. Define communication and understand the communication process.
  2. Understand and overcome barriers to effective communication.
  3. Compare and contrast different types of communication.
  4. Compare and contrast different communication channels.
  5. Develop your own communication skills.

Figure 2.2 The P-O-L-C Framework

image

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